OPERATIONS MANAGER:

OPERATIONS MANAGER:

Enorme Hotels & Villas, Heraklion Crete

Operations Manager

Enorme Hotels & Villas is looking for a motivated and experienced Operations Manager to strengthen our management team and contribute to the overall success of our operations.

Responsibilities:
• Implement the company’s standards at the hotels operation.
• Lead, manage, and support the F&B department.
• Monitor daily operations, identify areas for improvement, and implement solutions to optimize performance.
• Develop and execute operational strategies that enhance efficiency and profitability.
• Work closely with the CEO to establish short-term and long-term goals for the F&B department.
• Lead the co-operate with the hotel managers.
• Conduce to training, and mentoring staff to maintain a high-performing team.
• Foster a positive working environment and encourage professional growth within the department.
• Manage budgets, control costs, and ensure financial targets are met.
• Analyze financial reports and KPIs to provide recommendations for improved profitability.
• Uphold the highest standards of service, quality, and hygiene within the F&B department.
• Implement and enforce company policies, health and safety regulations, and industry standards.
• Continuously monitor customer feedback and ensure the delivery of an exceptional guest experience.
• Address and resolve operational issues promptly.
• Provide regular updates and detailed reports to the managing director of Enorme Hotels & Villas on departmental performance, challenges, and opportunities.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Proven experience in an Operations Manager or similar leadership position within the hospitality industry
• Strong understanding of hotel operations and F&B management standards.
• Excellent leadership, organizational, and communication skills.
• Demonstrated ability to manage and motivate teams across multiple properties.
• Strong analytical skills with the ability to interpret financial data and KPIs.
• Experience in budget planning, cost control, and achieving financial targets.
• Strategic thinker with a hands-on approach and problem-solving mindset.
• High level of professionalism, integrity, and attention to detail.
• Fluency in Greek and English (both written and spoken); additional languages will be an asset.
• Flexibility to work across different properties and adapt to a dynamic working environment.

Benefits:
• Competitive remuneration package
• The opportunity to be a key decision-maker in a dynamic and growing company
• A supportive and collaborative working environment
• Duration: annual