RESERVATIONS & SALES AGENT:

RESERVATIONS & SALES AGENT:

Ethereal White Resort & Spa – Heraklion, Crete

Ethereal White Resort & Spa, a contemporary 5-star boutique hotel located in the heart of Heraklion, Crete, is seeking a dynamic, motivated and commercially minded Reservations & Sales Agent to join its team.

We are looking for an enthusiastic hospitality professional with excellent communication skills, strong organizational abilities and a passion for sales and guest satisfaction.

Key Responsibilities
• Handle and manage reservations from all distribution channels, including OTAs, direct bookings, tour operators and corporate clients.
• Respond efficiently and professionally to reservation inquiries via email, telephone and online platforms.
• Prepare quotations and offers for individual guests, corporate accounts and business partners.
• Actively promote hotel services and maximize direct bookings and revenue opportunities.
• Monitor room availability, rates and booking restrictions in cooperation with management.
• Maintain and develop relationships with existing business partners.
• Support the development of new corporate accounts and business partnerships, with particular focus on increasing summer & winter occupancy.
• Cooperate closely with Front Office and other hotel departments to ensure excellent guest service.
• Monitor booking performance and prepare relevant reports.
• Contribute to sales initiatives aimed at increasing occupancy, ADR and overall revenue.

Candidate Profile
• Previous experience in hotel reservations or sales, preferably within a 4-star or 5-star hotel.
• Good knowledge of online distribution channels, including Booking.com and Expedia.
• Familiarity with hotel PMS and Channel Manager systems.
• Excellent command of Greek and English.
• Strong communication, organizational and interpersonal skills.
• Commercial awareness and a proactive, results-oriented approach.
• Ability to work independently and as part of a team.
• Attention to detail and a high level of professionalism.

Experience in Revenue Management, corporate sales or B2B partnerships will be considered an advantage.

Apply Now
Interested candidates are invited to submit their CV to the following email address mentioning: Reservations & Sales Agent – Ethereal White Resort & Spa

All applications will be treated with strict confidentiality.