CUSTOMER SUCCESS & SALES SPECIALIST

CUSTOMER SUCCESS & SALES SPECIALIST

Company Description Multi Travel Software is a trusted provider of innovative SaaS solutions for Destination Management Companies, excursion operators, and transfer services. Since 1992, the company has helped travel businesses streamline operations through advanced booking systems, real-time inventory management, and tools that support seamless customer experiences. With a strong focus on efficiency and growth, Multi enables clients to reduce manual tasks and enhance the overall guest journey. Its tailored software adapts to the unique needs of travel companies, supporting scalable operations and exceptional service. Travel professionals worldwide rely on Multi for reliable, user-friendly technology and industry insights that keep them competitive.Role Description This is a full-time, on-site Customer Success & Sales Specialist role based in Iráklion. The specialist will engage daily with travel industry clients, providing hands-on support to help them use Multi’s software effectively and resolve product-related inquiries. Responsibilities include onboarding new customers, delivering platform demonstrations, and gathering feedback to enhance customer satisfaction and product adoption. The role also involves identifying sales opportunities, managing leads, preparing proposals, and collaborating with internal teams to ensure smooth implementation of solutions. The specialist will maintain accurate customer records, monitor account health, and contribute to continuous improvement initiatives across customer success and sales processes.Qualifications
Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
Excellent Communication abilities, both written and verbal, with a clear and professional style.
Solid Analytical Skills to understand client needs, interpret usage data, and identify growth opportunities.
Experience in software, SaaS, or travel industry environments is highly beneficial.
Ability to work collaboratively in an on-site team setting and manage multiple client accounts simultaneously.
Comfort with CRM tools and basic sales workflows such as lead management and follow-up.
Fluency in Greek and English; additional language skills are considered an asset.