GUEST SERVICES & CONCIERGE AGENT

GUEST SERVICES & CONCIERGE AGENT

Summer 2026

We have an exciting opportunity for a Guest Services & Concierge Agent to join our highly successful team at Castello Resorts at Sissi.
To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organizational and interpersonal skills.

JOB SUMMARY

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Provide concierge services to Hotel guests according to company instructions and approved providers, services (e.g., Car Rental, Excursions, private tours, Spa treatments etc.) by making all necessary arrangements
• Handle Front Office duties, including check-in/check-out if necessary
• Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
• Handle complains, answer, record, and process all relevant calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Maintenance, Front Office, Housekeeping) as necessary to resolve call, request, or problem. Document all complain information, including the compensation process in logbooks as necessary.
• Stand, sit, or walk for an extended period of time or for an entire work shift around the hotel premises.

ESSENTIAL SKILLS
• Minimum of one year hotel concierge experience
• Excellent personal presentation, interpersonal skills, and problem-solving skills
• Strong sales and customer service skills
• Collaborative team player willing to partner with and support all departments
• Excellent communication skills
• Proficiency in English. Multi-lingual preferred
• MS Office Suite power user
• Thorough knowledge and understanding of Crete with ability to explain activities and destinations is preferable, but not necessary

WHAT WE OFFER
• Competitive salary based on qualifications and experience
• Accommodation and Meals
• Associate Training scheme

Candidate details will be kept strictly confidential, for a 12-months period by the HR department.