DMC RESERVATIONS & OPERATIONS COORDINATOR:

DMC RESERVATIONS & OPERATIONS COORDINATOR:

ABOUT SNAMI TRAVEL
Based in Crete, designing Greece. Snami Travel is a travel design and lifestyle management company, working since 2014 with leading US travel advisors and international tour operators. Our guests experience Crete privately: a villa above the Libyan Sea, a winemaker’s table in the hills, a boat to a cove that has no road. Nothing is shared and nothing is resold. Every transfer, guide, boat and stay is arranged and delivered by us, and every detail carries our name.

Behind each journey is a small office team in Analipsi, Hersonissos, where nothing is left to chance. This is the team we are growing.

THE ROLE
A hands-on, year-round position at the heart of our operations. You will take each booking from the moment it arrives until it is delivered, invoiced and closed. This is not a management, sales, front-office or seasonal role. We value depth on every file over speed across many, and we expect every task to be closed without reminders.

WHAT YOU WILL DO
• Enter bookings in our reservation system (CyberLogic) and keep our daily Excel report accurate: net and sale prices, collection and supplier payment dates
• Cost services from our tariff and prepare offers, itineraries and proforma invoices
• Run next-day operations: written orders to drivers and guides, vouchers, name boards, arrival details to hotels and messages to guests
• Follow up driver confirmations and expense reports
• Issue invoices per service in Epsilon Net and record payments the same day
• Write daily in English to partners, hotels and suppliers
• Check every order, voucher and proforma before it goes out, and take part in the daily re-check with a colleague
• Join a rotating stand-by schedule (evenings, weekends, holidays) while our guests are on the island

WHAT WE ARE LOOKING FOR
• Experience in a DMC, incoming agency or tour operator: B2B bookings, supplier coordination, transfers, multi-service files
• Excellent written English (B2 is not enough)
• A methodical way of working, real attention to detail and the discipline to follow written procedures every time
• Comfort with several screens and systems at once, and 10–15 open matters in parallel
• Good Excel skills and accuracy in daily data entry
• Plus: hotel contracts, allotments, stop sales, costing, and using AI tools in daily work
• You live within commuting distance of Analipsi (Heraklion and east) and are looking for a long-term, year-round position

WHAT WE OFFER
• Full-time, permanent, year-round employment with social insurance
• Structured training on our systems and procedures
• A small team where responsibility is real and growth follows consistent performance
• Daily work with international partners in high-end travel

PLEASE NOTE
The role is fully on-site at our office in Analipsi. Remote or hybrid work is not offered. Rotating stand-by is part of the role.

HOW TO APPLY
Send your CV to info@snamitravel.com with a short note on: (1) your DMC or incoming operations experience and what you handled yourself, (2) where you are based, (3) your salary expectations (net per month) and earliest start date.