WELCOME AGENT

WELCOME AGENT

In a nutshell:

The Guest Relations & Front office teams at Daios Cove are considered critical for our guests’ experience, as they are the main point of contact for guests, turning their everyday moments into exceptional memories. Both these teams ensure and provide flawless, professional, and high-class guest services throughout our guests’ stay, and provide direction to continuously improve guests and team experience.

In your department:

Ensure all guests, receive personalized services from arrivals to departures and everything in between.
Conduct a flawless check -in and check out process.
Provide information about amenities, area and venues and promote services
Effectively resolve any guest concern and ensure timely follow up.
Proactively plan and react promptly to guests’ requirements and inquires
Escort guests to their rooms, informing them about our resort's events and services
Promote our resort's events and special / theme nights
Our People & Culture:

Encourage and build mutual trust, respect, and cooperation among team members.
Must possess a positive attitude and have the ability to work with people from a diverse background
Flexible and willing to take the extra step and support the team.
Open to receiving feedback and maintaining a continuous-learning attitude
Skills and Qualifications to help you succeed:

This role generally requires a relevant degree in Hotel/Tourism
Previous similar experience in a luxury hospitality environment is essential.
Proficiency in English; knowledge of other languages will be considered a plus.
Excellent problem- resolution skills and ability to quickly work around different solutions, are critical success factors for this role.
Requires the ability to be flexible and adapt to change
What we offer:

A very pleasant and long season
Accommodation in shared room according to the level (in case the selected candidate is from a different area)
Transportation from/to Accommodation to/from the Hotel
Car Parking - in case you have your own car
Free Meals - even on your days off
Training - both online as well as classroom - for a variety of topics
A working environment which supports your professional growth
Use of Hotel premises (as per relevant policy)
Opportunities to work abroad during the winter, in one of the hotels we exchange talent with (Dubai, Austria, Germany).