ΗΡΑΚΛΕΙΟ - ΛΑΣΙΘΙ: 2810 342474 ΧΑΝΙΑ: 2821 200210 ΡΕΘΥΜΝΟ: 2831 600610

SERVICE MANAGER:

Human Resources, for our company, is first priority, with its high operational standards and human-centred policy.


Service Manager
Key Responsibilities

• Supervise, guide, and motivate the Service & Bar team.
• Ensure outstanding guest experience in line with the hotel’s service standards.
• Organize daily operations and staff schedules.
• Train, evaluate, and support staff development.
• Handle guest complaints professionally and resolve issues promptly.
• Coordinate closely with the Kitchen team for smooth daily operations.
• Oversee service quality, cleanliness, and staff appearance.
• Contribute to wine-pairing concepts and enhanced guest service experiences.
• Monitor inventory, place orders, and support cost-control procedures.

Required Qualifications
• Proven experience in a similar role, ideally in a 5-star hotel.
• Strong knowledge of F&B procedures and fine-dining service standards.
• Ability to manage, inspire, and lead a team.
• Excellent command of English; additional languages are considered an asset.
• Strong organizational and communication skills.
• Problem-solving mindset with the ability to make decisions under pressure.
• Professional appearance, positive attitude, and guest-focused mindset.

Benefits
• Competitive compensation package.
• Accommodation provided (if required).
• Continuous training and professional development through the MK Hotel Collection.
• Modern, supportive, and well-structured working environment.
• Career growth opportunities within the group.

Companies
Elios Hill (Hersonissos, Crete)
MK Hotel Collection ΞΕΝΟΔΟΧΕΙΑΚΕΣ & ΤΟΥΡΙΣΤΙΚΕΣ ΕΠΙΧ/ΣΕΙΣ (Heraklion, Crete)

Positions
Food & Beverage Manager
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