ΗΡΑΚΛΕΙΟ - ΛΑΣΙΘΙ: 2810 342474 ΧΑΝΙΑ: 2821 200210 ΡΕΘΥΜΝΟ: 2831 600610

ROOMS DIVISION AGENTS:

Key Responsibilities
• Guest Arrival & Experience: Orchestrate seamless check-ins and warm welcomes, ensuring guests feel valued from their first moment.
• Personalized Service: Provide personalized recommendations and world-class service throughout the guest journey.
• Guest Interaction: Engage with guests as the heart of the role, handling inquiries and requests to create magical experiences.
• Coordination: Communicate guest preferences and needs across departments to ensure a seamless and unforgettable stay.
• Service Standards: Uphold the highest standards of service, contributing to holiday experiences that become lifelong memories.

Qualifications & Experience
• Proven experience in any Room Division position, preferably in a 5* resort or hotel environment.
• Degree/Diploma in Hospitality/Tourism.
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Strong communicative, interpersonal, managerial & problem-solving skills.


What we offer
• Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
• Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
• Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.
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