ΗΡΑΚΛΕΙΟ - ΛΑΣΙΘΙ: 2810 342474 ΧΑΝΙΑ: 2821 200210 ΡΕΘΥΜΝΟ: 2831 600610

GUEST RELATIONS AGENT

Key Responsibilities
• Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.
• Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.
• VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.
• Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.
• Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.
• Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

Qualifications & Experience
• Proven experience in a relevant position preferably in a 5* resort or hotel environment.
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Degree/Diploma in Hospitality/Tourism.
• Strong communicative, interpersonal & problem-solving skills.


What we offer
• Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
• Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
• Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.
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