ΗΡΑΚΛΕΙΟ - ΛΑΣΙΘΙ: 2810 342474 ΧΑΝΙΑ: 2821 200210 ΡΕΘΥΜΝΟ: 2831 600610

FRONT OFFICE AGENT:

Key Responsibilities

Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally.

Guest Service: Provide information, answer inquiries, and assist guests with any special requests.

Reservations: Manage bookings, cancellations, and room allocations accurately.

Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely.

Coordination: Communicate effectively with housekeeping and other departments to ensure smooth guest experiences.

Standards & Compliance: Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards.



Qualifications & Experience

Proven experience in a relevant position preferably in a 5* resort or hotel environment.
Fluency in English.
Fluency in a second language (Russian, German, French).
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Degree/Diploma in Hospitality/Tourism.
Strong communicative, interpersonal, managerial & problem-solving skills


What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.
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